Frequently Asked Questions

COMPARE OUR SPAS TO OTHER BRANDS

Sundance ‘Maxxus’ vs. Hot Spring ‘Gleam’

Sundance 880 Series “Maxxus” Hot Spring “Gleam”
Seating Capacity 6 adults 8 adults
Dimensions 7’6″ x 9’2″ x 41.5″ High 7’ 7” x 9’ 2” x 38”High
Water Capacity 523 gallons 550 gallons
Total Jets 65 72
Weight 1,117 lbs; 6,563 lbs filled 1,270 lbs; 7,258 lbs filled
Filtration MicroClean™ Ultra Filter, 20″ Slipstream™ Skimmer..No square footage listed. 100 sq. ft., top loading
Circulation Pump 3 TheraMax high-flow pumps & Dynamic Flow Circulation System Three Powerful Jet Pumps  and a SilentFlo 5000® for quiet, continuous filtration
Warranty 5 year equipment 5 year equipment

BOTH SPAS ARE ABOUT THE SAME SIZE, BUT THE ‘GLEAM’ HOLDS TWO MORE PEOPLE. THE ‘GLEAM’ HAS MORE JETS.

I WANT TO BUY A SPA! WHAT QUESTIONS SHOULD I ASK?

Buying a spa is a big decision, and knowing all the facts ahead of time is very important! Here is a list of items we want you to know about before you make your decision.

1. WHICH SIZE SPA DO I NEED?

Think about how many people will be using the spa at any given time, and that will help us arrive at a recommendation. Sometimes the amount of space you have available will dictate the size that you purchase.

2. WHAT HAPPENS IF I NEED TO GET RID OF MY OLD SPA?

Don’t worry about it! We will take care of hauling the old one away. If it has any resale value, you might get a credit toward the new purchase!

3. HOW WILL I GET THE SPA HOOKED UP AND WORKING ONCE IT ARRIVES?

We can arrange to have it hooked up by an electrician. If you have an existing spa now, the electrician may be able to use the existing electrical service. Leave it to us to make the arrangements. If you have your own electrician that you prefer, we will get him any information he may need to complete the job.

4. HOW MUCH WILL IT COST TO BUY A NEW SPA?

This figure will vary depending on the size, make and model of the spa, and what we need to do to get it hooked up and working.  Our spas start as low as $3495.00 + tax. You will get the complete cost of the spa and delivery fees in advance, and in writing! Electrical, carpentry, or foundation will always cost extra. We have contractors that can handle it.

5. HOW DO I TAKE CARE OF THE SPA ONCE IT’S INSTALLED?

Once the spa is in place and wired up by the electrician, it can be filled. Once it is filled, one of our staff members will meet with you by appointment to put the finishing touches on the job! We will check all functions, and then show you how to use your new spa. We will bring your water care products, which are included in every purchase, and show you how to use the products. After the purchase, we are available to answer questions for you, and to help you with any issues related to the installation. You can also bring a water sample in to the store for testing as much as once per month!

6. WHICH BRAND SHOULD I BUY?

I have always liked the Hot Spring brand the best! When you talk about durability and reliability, they are number uno. They also have patented ‘Moto Massage’ jetting, which gives you a hydrotherapy massage. Their spas also have a 100% filtration system that no other spa company offers.  Most spas filter about 1/2 of the water at any given time, which means the water will not be as clean as it could be.

7. WHAT AM I FORGETTING TO ASK BEFORE I PURCHASE?

You should want to know that you won’t be treated like a stranger when you come in our store! When you do business with us, you will get the personal touch. You’re not buying your spa from a BIG BOX STORE OR A WEBSITE, NEITHER OF WHICH OFFER SERVICE AFTER THE SALE! If your new spa needs help in the future, we will be ready to help. All of our spas have a warranty, which we will discuss with you.

HOW TO FIND US!

305 C Amador Avenue. Seaside, CA 93955, which is located across the street from the Embassy Suites Hotel at the corner of Del Monte Ave and Canyon del Rey in Seaside. Please note: You can park in the alley and come in our back entrance if you’d like. (Our other store is located in Sand City. It is called Monterey Stove and Hot Tub, located at 820 Playa Ave, next to Marshall’s in the Costco Shopping Center)

WHY HOTSPRING SPAS?

This is my favorite subject!

Jetting:  Hot Spring includes just the right amount of jets for the spa. Not too many, which can diminish power, but enough to bring power where you want it. Also, Hot Spring features the patented moto-massage jet, which comes many of its models. These jets will give you a massage while you soak!

Filtration:  Only Highlife Collection hot tubs offer 100% No Bypass Filtration, and up to 325 square feet of effective filtration area with exclusive, dishwasher-safe Tri-X® filters. The number of filters is matched to the power of the jet pumps to provide balanced filtration, allowing 100% of your spa water to pass through the filters 100% of the time – even when the jets are on, which is when other spas bypass the filters.

Durability: These spas rarely have problems, which we all love, right? But if you do have issues, we are here to help. All spas in the Hot Spring line come with a 5 year equipment warranty! I could go on and on, but this will give you and idea what you can expect from Hot Spring and Spas by the Bay. 

MY SPA WATER IS CLOUDY!

Cloudy water can be caused by a number of factors. The most common seems to be the size of the spa’s filter, and the condition that it is in. We recommend that you clean your filter(s) weekly. This helps to keep body oils from building up on the filter’s paper, causing it to lose performance.

At some point, even washing a filter will not help if there is too much buildup. You would then want to use a degreasing agent to clean contaminants from the filter. These could include naturally occurring body oils, sunscreen, body lotions, etc

Keeping a filter working at its optimum level is the number one way to avoid cloudy water in your spa.

SPA CARE HELP

 

 

Spa Care

6 Keys to Basic Spa Care

Get in the habit of practicing some basic spa care rules everyone should observe.  Preventing problems before they occur will give you more enjoyment from your sparkling clear spa – not to mention the perfect environment for relaxing with family and friends. There are 6 essential keys to spa care:

1. Circulation

Proper water circulation will help ensure even distribution of products as well as promote filtration. As the water circulates, it passes through the filter, trapping suspended particles. Properly circulating SpaGuard spa care products help keep the water inviting and ready for your soaking pleasure. Be sure to run your spa’s circulation system every day to ensure good working order.


2. Filtration

Many spa issues are caused by poor filtration-when the filter is dirty or clogged, debris stays in the water.  A properly cared for filter captures hair, oils and cosmetics. (Most spas have a cartridge filter.) Because spa filters trap many contaminants, cleaning has two steps: spraying off loose debris, then using SpaGuard Filter Cleaner to remove oils and other contaminants embedded into the filter. You need to clean your filter every 4 to 6 weeks. Check your owner’s manual or ask your SpaGuard Dealer for information on how to remove and clean your filter.


3. Cleaning

Contaminants such as dirt, oil and even bacteria can accumulate at the waterline, much like a bathtub ring. Regular cleaning preserves spa surfaces and prevents unwanted build-up.  Off The Wall® Surface Cleaner and SpaGuard Cleaning Mitts are powerful, low-sudsing cleaners that work specifically with spa water chemistry. Use them to remove the ring of oil and dirt that serves as a breeding ground for bacteria and to prevent residue from building up around the waterline and inside skimmers.


4. Draining and Refilling

Regular draining and refilling is a normal part of spa maintenance. Over time, the water absorbs and dissolves minerals, chemicals and other soluble material. Your BioGuard dealer can perform a Total Dissolved Solids (TDS) test to help determine if it’s time to replace your water. High TDS can make the water look dull, become foamy, and develop an odor. How often you drain and refill your spa depends on how often you use it.

This simple formula can help:

Spa gallons ÷ Daily bathers ÷ 3 = Days between draining

Example: 300 gallons ÷ 2 daily bathers ÷ 3 = 50 days

Note: a bather is one person in the spa for 15-30 minutes.


5. Chemistry

There are two primary components that affect spa water quality: sanitizer (bromine or chlorine) residual and pH. When both are within their recommended ranges, your water is comfortable, protected and clear; sanitizers and “shock products” work efficiently; and spa surfaces and equipment are protected. Recommended bromine or chlorine residual levels are:

  • Bromine Residual using Brominating Tablets
    • Residential = 2 – 4 ppm
    • Commercial = 4 – 6 ppm
  • Bromine Residual using Brominating Concentrate: 3 – 6 ppm
  • Chlorine Residual using Chlorinating Concentrate: 3 – 5 ppm

Maintain pH between 7.4 – 7.6 (the ideal range; acceptable range is 7.2 – 7.6). By adding SpaGuard Spa Sentry, it holds the pH within its optimum range. Spa Sentry is formulated to “watch over” the pH and protect the water from pH changes.

 Brominating Tablets  Brominating Concentrate  Chlorinating Concentrate  Soft Soak®**
 pH  7.2 – 7.6  7.2 – 7.6  7.2 – 7.6  7.2 – 7.6
 Total Alkalinity  125 – 150 ppm  125 – 150 ppm  125 – 150 ppm  80 – 120 ppm
 Hardness*  100 – 200 ppm  100 – 200 ppm  100 – 200 ppm  200 – 300 ppm
 Chlorine  n/a  n/a  3 – 5 ppm  n/a
 Bromine  2 – 4 ppm  3 – 6 ppm  n/a  n/a
 Biguanide  n/a  n/a  n/a  30 – 50 ppm
 Peroxide  n/a  n/a  n/a  5 – 12 ppm

*Not Applicable for Spas using Spa Sentry.
**Spa Sentry not compatible with Soft Soak®.


6. Testing

The chemistry of your spa water needs to be checked regularly. Use SpaGuard products to maintain the correct levels, including: sanitizer residuals, pH, total alkalinity, calcium hardness, metals, and total dissolved solids. BioGuard® 4-way Test Strips – and Soft Soak® 4-way Test Strips for Soft Soak spas – test pH, total alkalinity, and sanitizer levels with only one strip.

Maintaining proper levels will make the water clear and comfortable, kill bacteria that can multiply rapidly in a spa, protect spa surfaces from stains caused by metals, and protect spa equipment from scale. There are 3 essential chemical areas to maintain.

  1. Sanitization – kills bacteria to help prevent the transmission of disease.
  2. Oxidation/shock – removes residues and restores clarity and comfort.
  3. Water balance – ensures spa user comfort, water clarity, sanitizer efficiency, and longevity of spa surfaces and equipment.

I NEED A NEW COVER!

As you know, the spa cover holds the heat in the spa, and keeps your power bill under control. A high quality cover will last for 5-10 years. OUR COVERS HAVE AN R FACTOR OF 12 TO 15. What info do you need to provide us to order a new cover? Here’s what we would need:

1. Make, model, serial number and year of spa, if possible. If you have this information, you can usually disregard steps 2,3,and 4 listed below!

2. If you have some, but not all of this information, you can provide the length and width of the cover. If the cover is rectangle, indicate the length of the hinge (the fold between the two rigid halves of the cover)

3. Indicate the length of the skirt (the flap around the edge of the spa cover)

4. If your spa cover is rounded at each corner, determine the ‘radius’ of the corners. You may need to call in to the store for help with this.

5. Determine your color choice from our swatches.

6. When you place the order, you can send in all info by email to spasbythebay@sbcglobal.net. You will need to provide a credit card number for us to place the order. You will want to email us permission to move ahead with the order, and with permission to use your credit card. Spa covers take between 2-6 weeks to arrive, depending on which company we order them from.

DO I HAVE TO USE CHLORINE?

NO!  Although chlorine is very effective for water treatment, you don’t really want to sit in it! With new technology, we offer two systems that are chlorine free. One is a copper ion system that uses copper molecules to kill bacteria, and titanium blades to split water molecules, releasing active oxygen in to the water. This will ‘burn up’ organic matter that is in the water.

The second system is proprietary to Hot Spring Spas. It is a salt water system that makes chlorine but you won’t smell or feel the chlorine on your skin.

Ask our staff about either of these options!

WHAT TEMPERATURE IS BEST FOR MY HOT TUB?

100 to 104 Degrees Fahrenheit is a recommended starting point, although we do have customers that like to have it cooler than that. Small children or pregnant women might prefer something closer to our natural body temperature of 98.6. Or, if you like it extra hot, the Hot Spring line will go up to 106 degrees. To each his own, as they say!

OWNER’S MANUALS – Hot Spring, Hot Spot, Tiger River, Limelight, Fantasy

HOT SPRING SPAS OWNER’S MANUALS

HIGHLIFE & NXT OWNER’S MANUALS

The 2016 Highlife Collection Owner’s Manual will help you understand your spa’s features, and answer questions you might have regarding spa operation, water care, and maintenance. There is also a troubleshooting section included for your convenience.

Download Previous Highlife & NXT Owner’s Manuals

Have questions or need more information?

Our friendly staff can help answer any questions you may have about our services or products.

☎ (831) 392-1111
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