“Bill has been wonderful. I would recommend him to anybody who wants a spa. He has been taking care of my Jacuzzi for nine years. If there is a problem, it gets addressed professionally and immediately. He has been superb, both in sales and his service.”

 “My experience with Spas by the Bay was a perfect “10” They were attentive, professional, kind and very responsive. Even the young lady at the front desk was excellent.”

“The best part about Spas by the Bay is their friendliness, their cleanliness, their fairness, and the fact that they’re very personable.”

“Bill is really nice, honest and a genuine person. It was great doing business with him.”

“They have been extremely helpful. We had an emergency – We were under warranty with a different company, Cal Spas. Cal Spas would not honor our warranty because they had no more service reps in the area, so Spas by the Bay did everything they could to help us find a part that would work for us. This fall, the spa stopped working so Spas by the Bay did everything they could to helped us once again. Spas by the Bay has a group of people who will bend over backwards to try to help anyone on the Peninsula. They are the nicest people! They really know their stuff… They are the best.”

“I liked the people, their products, their facility, and the quality of service.”

“Bill is really easy to deal with. He’s not pushy at all. I’ve used other companies in the past, and they always tried to sell me a new tub whenever they came to service my old tub. I bought my hot tub from Bill because when he came out to service my old tub, he did a great job on the repair and he didn’t try to sell me a new tub. When I was ready to upgrade, I bought my hot tub through Bill.”

“Their friendliness was the best part about Spas by the Bay. Everything was done on schedule at a fair price. I’ve used them twice and was very pleased!”

“Spas by the Bay picked up a used hot tub and disposed of it for us. Bill was very pleasant and efficient.”

“Very helpful salespeople and owner, Bill is always there when I needed him. Spas by the Bay is reliable and always prompt.”

“The personal service, willingness to negotiate a deal and the great follow-up can’t be beat.”

“Spas by the Bay’s biggest asset is Bill. He’s a genuinely nice guy. When I had a problem with my spa, one of his guys came out but couldn’t fix it. They sent me a bill for the service call. I called another spa company and they came out and fixed it. I told Bill about it and he said, “Hey, I’ll give you your money back,” and he did. That was what impressed me. There aren’t that many companies that would do that.”

“Very friendly and informative service, they were willing to go out of their way to make sure I was satisfied.”

“Spas by the Bay is a “10 ” in my book. I love Bill Sullivan. He’s honest, fun and giving. Not only is he a wonderful person to do business with, because he’s honest, but I also know what he does in his personal life, which I deeply respect and admire. He’s the kind of person who doesn’t just say the right things, he does the right things.”

 “We’ve dealt with two of their guys and they were both very personable, which is very important to us. When we bought our hot tub from them, they came by the house to do maintenance work and were punctual and thorough. Later, they came back to check something that we were concerned about when we weren’t home. They left us a long and detailed description of what they had done. They’re great.”

“I just bought products from Spas by the Bay. All of the employees were very accommodating and very pleasant.”

“Bill’s attention to everything is astounding. I had an unusual location for my hot tub. He was able to redesign the spa cover so that it would fit in a way that would be acceptable to the town codes. Also, he loaned me a standard cover to use until the custom one was completed so I could use my spa right away.”

“We’ve known Bill for many, many years. He always responds quickly and the quality of work has been flawless.”

“Bill’s been fantastic. He is really friendly and helps you out whenever you need it.”

“I just think they’re great folks. Their prices are always fair and they do exactly what I need them to do. They did a wonderful job. They’re good guys, all of them”

“Spas by the Bay has saved me money. Bill and his technicians ate top-notch.”

“The follow-up service is great. We bought the hot tub from Spas by the Bay four or five years ago. Anytime we needed supplies or service, he remembers us and he takes good care of us. When we moved recently, he moved the tub for us. He was by far the nicest person we dealt with when looking for a spa, which is why we chose to do business with him.”

“Spas by the Bay was very accessible for me about answering my questions. When I had an issue about my spa not working properly, they really went out of their way to make it right.”

“Bill is a very honest and helpful guy. I recommended him to a couple of friends. He has been very good for them as well. For Bill, it’s not so much about making a sale. It’s more about helping the customer.”

“I was happy with the service. They did a diagnostic and let us know what was wrong. We had another company come out before Spas by the Bay, but they were terrible. They misdiagnosed the problem. Bill and his team got it right.”

“Bill talked to me about my situation and got it right. He was very informative and saved me money because of his approach to solving my problem.”

“Spas by the Bay’s service is outstanding. They are always prompt, polite and very gracious. Also, in the store, without exception, I’ve always had a good experience.”

“Their service technician, Shannon, was fantastic and very knowledgeable. I appreciate his honesty. They always came on time.”

“In the end, I felt satisfied with the way they dealt with the issues that came up. The defect was the manufacturer’s fault, not Spas by the Bay. They provided me with a new part – even after the warranty had expired – and at no cost to me.”